*Genia Aesthetics Complaints Policy*

*Our Commitment*

At Genia Aesthetics, we're dedicated to providing high-quality services. We take complaints seriously and will handle them fairly, promptly, and confidentially.

*How to Complain*

If you're unhappy with our services, please write to Genia Aesthetics. You can expect a response within 10 working days.

*Informal Resolution*

We hope to resolve most issues through discussion. If you're not satisfied, we'll guide you through the formal process.

*Formal Procedure*

1. Submit your complaint in writing within 15 working days.

2. We'll acknowledge receipt within 5 working days.

3. We'll investigate and respond within 25 working days.

*Outcome*

We'll confirm the outcome in writing. Our decision is final, but it doesn't affect your legal rights.

*Record-Keeping*

We'll keep a record of all complaints for 3 years.

If you need support or have questions, please don't hesitate to reach out to Genia Aesthetics.